FAQs

Everything you need to know

Shopping Information

Can I change or cancel my order?

Unfortunately, we are unable to change or cancel an order once processed. However if you have made an error regarding the delivery address or card wording please get in touch with our team via hello@laurasgroup.co.uk and we will do our best to help.

Will I receive an order confirmation email?

You should receive an order confirmation email a few moments after placing your order. Please be sure to check your junk mail if this has not been received. If there is still an issue, please get in touch with our team via hello@laurasgroup.co.uk.

Delivery Information

How much does delivery cost?

We have 2 delivery options; 48hr Standard Royal Mail £2.95 Premium Next Day (Mon-Fri) £5.95. Please note delivery via Royal Mail may take upto 5 working days. Please note next day delivery is not available to the Scottish Highlands or Northern Ireland.

When will my order be despatched?

Orders received prior to 12pm (mon-fri) will be despatched the same day. Any orders received after 12pm will be despatched the next working day. Delivery will be via your chosen delivery option.

Will my parcel be delivered on Saturday?

Coming soon! Our team is busy squirreling away to ensure we can deliver our delicious treats to your door Monday – Saturday.

How can I track my order?

Please find your order tracking details on your shipment confirmation email. If this still doesn’t answer your query please get in touch with our team via hello@laurasgroup.co.uk and we will do our best to help

Can I change the delivery address?

If you need to make a change to your delivery address please get in touch with our team via hello@laurasgroup.co.uk and we will do our best to help.

Do you ship Internationally?

Coming soon! Our team are working quickly to offer our gorgeous treats around the world!

Gifting Information

Can I add a gift message to my order?

Of course. Please select 'Add a card', choose your card, enter your personalised message and our team will work their magic! Please note there is an additional surcharge for this option.

Product Information

Where can I find ingredient information?

Please find the ingredient information of each of our beautiful products beneath each product listing.

Are Laura's products suitable for Vegans?

Check out our gorgeous Vegan range here.